Shipping & Returns

For orders under £99, minimum delivery is charged at £4.99 on all orders to Mainland UK with the below postcode locations having a surcharge which is calculated at checkout;

Postcode - DG, EH, G, KS, ML,TD 
Postcodes - AB, DD, IV, KW, PS, PH, FK, KY 
Postcodes - IV40+, KW16+, PA20+, PH41-44 

Surcharges are also added to delivery fees based on the total weight of the order.


DPD
Items dispatched via DPD are delivered next working day within UK Mainland. Please note that this can occasionally fall into a 2nd day as this is not a guaranteed service, and can be dependent on operational constraints.





Royal Mail
Wallpaper, Paint and fabric samples are dispatched via Royal Mail on a 2nd class service.

If you place multiple items in your order you are likely to receive more than one delivery. Lead times are detailed in the product descriptions. Upon dispatch of your items you will receive a notification from the courier via email or text.




Over bank holidays and our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.



 

Made to order or tailored items

All orders which are made to order or have had two or more variables specified (such as colour and size) will usually be delivered within 10-14 weeks. Please ensure the sizes provided and chosen colours are correct, as orders cannot be refunded beyond three days of your order being placed. This is due to out made to order items not being pre manufactured and having to be ordered to your specification from our suppliers. Customer due diligence also includes measuring all access routes and doorways.

Your statutory rights are unaffected.

Delivery Acceptance Responsibilities

Customers are expected to be prepared to accept delivery of their goods at any time within the quoted lead time. We are unable to expedite or delay suppliers at the point of ordering. Failure to do so may result in additional storage charges. It is the customer's responsibility to communicate any restrictions on delivery times at the point of purchase.